Return Policy

Return Policy 

All of our products are made to order especially for you. You can cancel or amend your order at any time before it is sent to production. In some cases, this could be as soon as two hours for Rush shipping, just 12 hours for standard shipping, or once the listing ends (whichever comes first).

If the order has been sent to production, it means that our print partner is already working to produce it. Due to that, it may not be possible to cancel the order free of charge at this point.

Returns for shipped merchandise will be for the cost of the merchandise only, shipping costs are non-refundable. A refund will be sent back to the original form of payment for qualifying merchandise only. All merchandise must be unworn and unwashed and in the same condition received within: 

  • 14 days of purchase for US orders
  • 30 days of purchase for US orders during Holiday sales
  • 45 days of purchase for all international orders 

CLP Collective or Digitally Printed (Printed Just For You) items can be returned for Store Credit only. Full refunds for CLP Collective or Digitally Printed goods will only be provided under the following circumstances: 

  • Misprinted Goods
  • Defective Goods 

If you believe your item falls under one of the above reasons please fill out our  return request form within fourteen (7) days of receipt of the item. If your return/exchange does fall under one of these reasons Cuztom Life Printing will reimburse your shipping costs when your item is received and processed. 

Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer. 

To check your order status, edit the shipping address or cancel contact us support@cuztomlife.com or call 1-(877) 325-2570.

Personalized (Customized) Gifts & Apparel Orders 

All personalized (customized) products such as drinkware, coasters, cutting boards, photo frames, photo slates, wall decal, car decal, tote bags, pillows, t-shirts, hoodies, hats, pens, are Digitally Printed (Printed Just For You) for every order placed. Because every product is personalized just for you they are ineligible for return or exchange except under the following circumstances: 

  • Misprinted
  • Defective 

If you believe your item falls under one of the above reasons please fill out the return request form support@cuztomlife.com within fourteen (7) days of receipt of the item. If your return/exchange does fall under one of these reasons Cuztom Life Printing will reimburse your shipping costs when your item is received and processed. 

Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer. 

Damages and issues

Please inspect your order upon delivery, contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note We take extra care when making and handling your orders unfortunately we cannot guarantee the same after your order has left our facility.  

Exchanges

Exchanges must be made for like apparel of equal or lesser value. If the requested item for exchange is out of stock, the customer will be contacted via email. However, if there is no response within three (3) business days, the exchange will be processed as a return.

If you purchase new items to replace a return ahead of time, please provide your Order Number for validation. 

We do not accept worn or washed merchandise. Any merchandise suspected of being previously worn and/or washed will be returned to the customer at their expense. 

All return shipping charges are the responsibility of the customer unless Cuztom Life Printing was at fault for any reason. If the fault was ours, your shipping expense will be refunded to you. Cuztom Life Printing will only reimburse standard shipping expenses. Expedited or Express services will not be reimbursed. 

All sale items and Bundles are final and are ineligible for return or exchange. 


The fastest way to ensure you get what you want is to contact support@cuztomlife.com or call 1-(877) 325-2570 for instructions on exchanging of the item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Art & Transfer Prints 

All artwork is Digitally Printed (Printed Just For You) for every order placed. Because every piece of artwork is personalized just for your home, artwork is ineligible for return or exchange except under the following circumstances:

  • Misprinted
  • Defective

 If you believe your item falls under one of the above reasons please fill out our return request form within fourteen (7) days of receipt of the item. If your return/exchange does fall under one of these reasons Cuztom Life Printing will reimburse your shipping costs when your item is received and processed.

Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.

 All Artwork must be in the same condition it was received in. Pinholes or any damaged artwork not resulting from transit will not be accepted and refused at the customers cost.